CU Knowledge Hub

Case Study

Thursday, June 13, 2024 Tyfone

Emprise Bank Empowers Consumers with a Robust and Personalized Digital Experience

Explore how Emprise Bank transformed its digital banking with Tyfone’s nFinia platform, achieving a mobile-first experience, 30% reduction in call center volume, and boosting customer engagement from 19.2% to 56%.

White Paper

Monday, June 10, 2024 Bankjoy

How Community FIs Can Drive Growth with a Digital Sub-brand

In this white paper, we examine the conditions inhibiting growth, define digital sub-brands and state how an ultra-focused, branded experience can improve ROI.

White Paper

Friday, June 7, 2024 Lodestar

A Roadmap to AI Success

The buzz around implementing AI into credit union operations is at an all time high - don't let your data be a speed bump for innovation.

Guide

Wednesday, June 5, 2024 Uncommon Giving

The Generosity Effect

Credit unions have a long-standing tradition of serving their communities and prioritizing social responsibility and community development. This commitment is integral to the credit union ethos, guiding their mission of member-focused service and positive community impact.

White Paper

Monday, May 6, 2024 Elan Credit Card

5 Evolving Attack Methods in Credit Card Fraud

Cybercriminals continue to evolve their methods and as a result, fraud reports and losses continue to climb.

Guide

Wednesday, April 10, 2024 Kinective

Is it Time to Replace Your Teller Cash Recyclers?

If your team is starting to have conversations about your TCR (teller cash recycler) replacement strategy... stop where you're at. This workbook will take you through the right questions to ask, and metrics to pay attention to, to save money and maximize budget.

Case Study

Tuesday, April 9, 2024 Invo Solutions

This Credit Union Opened Two New Branches Without Adding Any Consumer Lending Staff

Heartland Credit Union wanted to expand while providing exceptional service to its members, all during a hiring crisis. Here's how they did it.

Guide

Thursday, April 4, 2024 LoanStreet

2024 Loan Participation Guide

As economic headwinds, including elevated interest rates, borrowing costs, and declining savings rates, persist into 2024, the value of loan participations as a critical tool to help credit unions manage their balance sheets has never been clearer.

Guide

Wednesday, April 3, 2024 Kinective

The Anti-Manual Manual: The Banker's Guide to Automation Intelligence

If you're reading this, you've probably felt personally affected by laborious, cost-prohibitive processes. Whether in your own branch and digital workflows or seeing the impact on your client experience, manually completing tasks can have a costly impact on every point of the client experience.

Case Study

Thursday, March 7, 2024 Invo Solutions

Here's How Great River Staffed 9 Branches With Just 3 Employees

Great River Federal Credit Union wanted to create a dynamic lobby experience that wasn't daunting to members. The results were dramatic.

White Paper

Tuesday, February 20, 2024 Franklin Madison

Attracting and Empowering the Next Generation of Wealth Stewards

Creating generational wealth involves more than just the passing on of financial assets. It’s about nurturing a legacy and preparing the next generation to manage and grow that wealth responsibly. Financial institutions play a pivotal role in guiding and supporting this journey for their consumers, paving the way for a smooth transition and sustained success across generations.

Research / Report