Case study

Community Financial Institution Improves Customer Relationship

See how one organization successfully reduced costs by 30%, all while achieving more manageable legacy statements.

When a community financial institution recognized they were facing limitations due to the outdated appearance of its statements and inefficient production processes, they reached out to operations experts, OSG.

By carefully identifying inefficiencies and crafting collaborative solutions, they were able to reduce labor, print, and postage costs and achieve more manageable legacy statements. With what result? Nearly all of their branches have since captured savings of 20 to 30% by outsourcing these functions, while still maintaining control over their financial documents and content.

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